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You already know the importance of having modern conveniences. However, you also want an easy change for your customers. One big shift among vending and OCS Operators is moving their customers to online ordering platforms. But it’s not always easy to make the change. So, let’s talk about some of the things you can do to make the process easier — for both you and your customers! Below, we will answer all the questions you might be asking.

Will the customer be OK with it?

Before making the switch, talk to your customers. Ask them about their comfort levels with online ordering. Then, provide any assistance where it is needed. Some customers may readily embrace the change, while others may need more guidance. They need to know you have their back — and their breakroom!

Will I lose sales?

It’s natural to consider the state of your sales. But with the right approach, online ordering can increase sales. Yes, it’s true! It’s common to see an increase of 20-25% in sales. By using a platform that features popular brands and new products and is easy to use, you can gain new loyal customers and increase sales. Plus, automated reminders can also help with consistent orders.

How do I do it?

Moving customers to an online ordering platform involves a structured approach:

Determine which customers to invite and inform them about the new change.
Give them information that is customized to their needs.
Set up a delivery schedule to keep it going.
Send an introductory email providing the customers their unique login credentials and basic instructions.
Follow up to make sure they have a positive experience.
Address any concerns along the way.

Working with Supply Wizards makes the switch even easier. We handle adding customers, products, product images, and customized lists to the platform as well as helping with introductory emails and support.

Benefits of Online Ordering

Online ordering has many benefits for both operators and customers. For one, it makes ordering office coffee products, office pantry refreshments and water filtration supplies easy. It also helps you offer a wide range of products to your customers. The best part? It’s super convenient to manage office coffee orders, and more any time, anywhere. With the right platform, you can improve customer satisfaction and increase sales.

Why Work With Us?

At Supply Wizards, we understand the challenge of moving from a traditional service to online ordering. But our platform is made to simplify business operations for Vending and OCS Operators like you. With customizable flyers, automated reminders, and full support, we will make sure you have a smooth transition. And we’ll do this while maximizing your sales potential. Ready to get started? Contact us today to learn more!

In the ever-changing world of convenience services, Vending and Office Coffee Service (OCS) operators are always looking for new ideas to make their businesses better. That’s why we recently attended a webinar about the “Products and Equipment that will be game changers in 2024.” So, we want to share the key points we learned.

If you want to stand out from other convenience service operators, this blog is for you. Let’s explore the most important lessons that can make your business better this year.

Think Outside the Box

The idea of a “game-changer” is about being different. In a world full of common snacks and drinks, you need to think: What makes us special? It’s time to change things up and be curious. Think about what fueled your early business success. Beyond the standard bean-to-cup offerings, think about creating memorable experiences for your customers. You can do this through events, promotions (i.e. ice cream Fridays), and shared moments. This is a great way to make a happy workplace for your customers.

Always Put Customers First

The modern customer wants more than just the usual snacks and drinks. They also want products and equipment, as well as a custom shopping experience. You can deliver great break room services with fun promotions and personalized touches. This will make a big difference. It can even help retain clients and keep them happy in the long run. Think about their needs and offer solutions before they even ask about it. This will change your role from a vendor to a trusted partner. As a result, you can strengthen the relationship. It’s the small things that make an impact!

Tap into the Hospitality Industry

Some workplaces are turning into hospitality environments. For good reason, too. It’s important to take care of your team at work. And operators need to follow that trend by offering the best products and equipment. How can you do this? You can give your customers personalized experiences with your break room services, products, and equipment. They will find this valuable, and they will keep your services to make their team members happy.

Find inspiration in the World of Retail

Winning in unattended retail at work means gaining more shoppers. This is why elevating impulse buying in today’s convenience services landscape is important. The bottom line is that if an idea works in retail, then it might work in the workplace too.

Put the Products on Display

Make it easy for customers to purchase refreshments by putting the best snacks on display. Shoppers will love a display of ice cream, gummies, candy, and more. Put them near the kiosk or other product categories to increase sales. And guess what? Displays and signs inspired unplanned purchases for 46% of in-store shoppers. Product selection is important, and you should have a retail approach to sales in the workplace.

Here are some other ideas: Use power brands, such as M&Ms and Snickers, as signposts to increase noticeability. This will make it easy for shoppers to see their go-to snacks, and make them want to buy them. Illuminate certain products at checkout. In fact, sales of products lit up at checkout went up 20%. In short, create a welcoming shopping experience with unique ideas and make pricing irrelevant to your clients.

Order Products and Supplies Online

In today’s world, making things convenient for clients is critical to your business. Beyond product selection and placement, you’ll need to make it easy for your office coffee and pantry delivery customers to buy products from you. If you’re not offering an online ordering system, your clients will find someone who does. Streamline your business with an intuitive online ordering platform where clients can order snacks, beverages, fresh food, sundries, and essential supplies for the workplace. Reach out to us to see how we can help.

Ready to learn more? Contact us today to get started!

A Step-by-Step Guide to Vending & OCS Operators Transitioning Customers to Online Ordering