Should I have a hotel pantry installed? Many hotel managers ask themselves this question as they see many of their colleagues and competitors embrace the pantry system of providing snacks, beverages, and sundry items for guests. If you find yourself asking the same question, below are seven signs that will help guide you in the right direction.
7 Signs That It’s Time to Invest in a Hotel Pantry
1. You’re searching for ways to improve the guest experience
As the hotel and hospitality industry becomes more and more competitive, managers and executives alike need to come up with ways to enhance the guest experience. Doing so leads to loyalty, which leads to referrals, which eventually leads to more revenue. There’s no all-encompassing solution to doing this. Rather, it’s done through multiple channels, and a hotel pantry is one of them. By having wholesale products delivered to you and stocking them on shelves, it makes it easier for guests to grab a quick snack or beverage.
2. You’re trying to increase hotel revenue
It’s in every hotel manager’s best interest to find ways to generate more revenue. A pantry is a great way to increase profit. When managed and merchandised correctly, guests will purchase more product out of impulse. This is a common retail strategy used in all industries. Each of these purchases add up over time and can help increase revenue. The Supply Wizards platform is designed to get you the wholesale items you want, delivered right to your location, and help manage inventory to maximize sales.
3. Constant issues with vending machines
How many times have guests come to you about a vending machine stealing their money? Dispensing the wrong drink? Just not working in general? Probably more than you care to count. Vending machines might still have their place in the world, just not in your hotel lobby. In other words, vending machines are out. A hotel pantry helps eliminate most, if not all, of those problems. Sure, you’ll still need a cooler for drinks, or a freezer for frozen products like pizza or ice cream. But what you won’t have is a steady flow of complaints. Not when the items guests want are easy to obtain.
4. You recognize changes in consumer nature
Today’s consumer is all about personalization and convenience. Services like Amazon, Netflix, and Uber have set the bar pretty high for many businesses, including hotels. These companies and their business models have tapped into every consumer’s desire to get what they want when they want it, and with as little hassle as possible. A hotel pantry offers them a different experience altogether, one that provides ultimate convenience.
5. Guests are frequently asking for sundry items
It happens to us all: we rush out of the house to the airport, only to arrive at your destination and realize you forgot your razorblades, deodorant, medicine for a headache…or increasingly likely these days, a phone charger. How many times have guests asked for these items? There’s plenty of untapped potential in generating a nice profit by supplying these products.
6. It’s time to redesign the lobby
If you’re looking for a way to spruce up your hotel, a pantry is a surefire way to enhance the look of the lobby. When done right, the pantry can have similar qualities to an amazing kitchen with gorgeous marble countertops and an island. And the goal of every hotel should be to provide a place of comfort for guests, a home away from home.
7. You have a sneaky suspicion that you’re the only hotel without a pantry
If it feels like every other hotel has a pantry, it’s probably because many do. More and more hotels are embracing the pantry system, and it’s time for you to get on board, too! Get all the wholesale snacks, beverages, and sundry products delivered to your hotel with Supply Wizards.